Desk.com came to MUH-TAY-ZIK | HOF-FER with one, simple request: Position Desk.com as the #1 customer service solution for fast-growing SMBs.
Like all businesses, SMBs have to deal with complaints, shipping issues, lost messages and bad reviews. They just don’t necessarily have the resources to manage the barrage of emails and phone calls that go along with it.
In short, they’re completely overwhelmed.
But what if they had a customer service tool so easy and great it made every customer interaction an opportunity to give great customer service?
Hate just means there’s passion around your brand.
Customers don’t have frowns. They have unrealized smiles.
Complaints means business is good.
With Desk.com, pain-points become selling points and users can focus on converting unsatisfied customers into unrelenting fans.